Booking terms

• Bookings are subject to availability and are made in writing by email to book@makakatana.com
• Provisional bookings are held for 7 days
• A 20% non-refundable deposit is required to confirm
• The 80% balance is due 45 days before arrival
• We may ask for payment in advance for groups, long stays or high-occupancy dates

If the 20% deposit is not received within 7 days of written confirmation, the reservation may be released automatically.

• We accept bank transfers (EFT), credit cards (Visa and Mastercard) and international wire transfers
• All banking charges are for the guest’s or agent’s account
• Payments must reach our account free of bank charges and commissions
• Please send proof of payment with the booking reference number, itemising the bookings it covers
• Credit-card payments are not accepted from third-party service providers

We will only communicate with you from email addresses ending in @makakatana.com. If you receive a payment request or booking update from any other email address, or if our banking details appear to have changed, please contact us directly before making payment.

Cancellation charges are a percentage of the total booking value.

• Up to 2 children can be accommodated in a Family Suite, and 1 child in a Luxury Suite
• A child occupying their own room is charged the applicable adult rate
• A child sharing a room with a single adult is charged the child rate, and the adult the single supplement
• Guests 13 yrs and older are considered adults and charged accordingly

Children 6–12 yrs

• Children are welcome in our Luxury and Family suites
• Children must be under a parent’s supervision at all times
• Children aged 6–12 are welcome to join their parents on scheduled activities
• Early dining is arranged for children
• Children are not permitted to dine in the boma

Children 0–5 yrs

• Booked by special arrangement
• Not accommodated on scheduled activities
• Charged the child rate
• A parent or guardian must sign our child policy before arrival
• A babysitter can be booked in advance at an additional cost

By booking children 12 yrs and under at Makakatana Bay Lodge, parents and guardians confirm that they have read, understood and accepted our terms and conditions and the Makakatana Children’s Policy, fully understand its contents and agree to abide by it. The full child policy is signed by parents before arrival.

Low-risk malaria area. Guests should take medical advice before travelling.

• Check-in 13h00
• Check-out 10h00
• Early check-in or late departure by prior arrangement
• Lunch on the day of arrival must be pre-booked
• After-hours access must be pre-booked
• Only arranged at Nhlozi Gate, and escorts from the gate to be pre-booked at a fee of R375
• No entry after 21h00, except by the park’s exception, with a late-entry park fee of R1,000

• Full-day safaris need a stay of 2 nights or more and are not run on arrival or departure days.
• On a 1-night stay we offer an afternoon drive on arrival and a morning drive (or eco-boat, weather permitting and subject to the availability of a guide) before departure.
• *Night drives and **eco-boat trips are offered as an alternative to the morning or afternoon drives, subject to the availability of a guide, the weather and lodge logistics.
• Birding trips are offered in lieu of a morning drive or on longer stays, and must be booked in advance; subject to the availability of a birding guide.
• Activities are weather permitting.

Some services are provided to guests by third parties. Those services are rendered in the provider’s own name and not as our agent, and we are not liable for them, save for our own gross negligence or wilful misconduct.